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Customer Service

Home / All Courses / Customer Service / Customer Service
  • Module 1
    • Getting Started
  • Module 2
    • Who We Are and What We Do
    • Customer Service Module 2
      6 questions10 min
  • Module 3
    • Establishing Your Attitude
    • Customer Service Module 3
      6 questions10 min
  • Module 4
    • Identifying and Addressing Customer Needs
    • Customer Service Module 4
      6 questions10 min
  • Module 5
    • Generating Return Business
    • Customer Service Module 5
      10 questions10 min
  • Module 6
    • In-Person Customer Service
    • Customer Service Module 6
      10 questions10 min
  • Module 7
    • Giving Customer Service Over the Phone
    • Customer Service Module 7
      10 questions10 min
  • Module 8
    • Providing Electronic Customer Service
    • Customer Service Module 8
      10 questions10 min
  • Module 9
    • Recovering Difficult Customers
    • Customer Service Module 9
      10 questions10 min
  • Module 10
    • Understanding When to Escalate
    • Customer Service Module 10
      10 questions10 min
  • Module 11
    • Ten Things You Can Do to WOW Customer Every Time
    • Customer Service Module 11
      6 questions10 min

Customer Service

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